Express delivery within 24 hours and free returns within 30 days
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At Choco Mushi, we strive to make your shopping experience as smooth and reliable as possible. Please take a moment to review our shipping policies to ensure you’re familiar with the process of receiving your orders.
Shipping Locations: We currently offer shipping services within Spain and to selected international destinations. If you have any questions about international shipping, feel free to reach out to our customer service team for assistance.
Processing Time: Orders are typically processed within 24 to 48 hours of payment confirmation. However, please keep in mind that processing times may vary, particularly during busy periods or unexpected circumstances.
Shipping Methods: To guarantee the safe and timely delivery of your orders, we partner with trusted courier services. When placing your order, you’ll have access to various shipping options and their associated costs.
Shipping Time: The estimated delivery time depends on your location and the shipping method you select. Standard shipping within Spain generally takes 2 to 5 working days, while international deliveries may vary.
Order Tracking: Once your order has been dispatched, you’ll receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment in real-time and stay informed about its status.
Shipping Costs: Shipping costs are determined by factors such as your location, chosen shipping method, and the weight of your order. You’ll receive detailed information about shipping costs during the checkout process.
At Choco Mushi, we’re committed to ensuring your orders reach you safely and efficiently. If you have any further questions or concerns about shipping, please don’t hesitate to contact us. Your satisfaction is our top priority.
At Choco Mushi, we understand that there may be instances where you need to arrange a return. To ensure a seamless and hassle-free process, please take a moment to familiarize yourself with our return policy:
Return Policy: To qualify for a return, the item must be unused, unopened, and in its original packaging. Please note that certain items, such as prescription medications, cannot be returned once dispensed.
Initiating a Return: If you wish to return an eligible item, please reach out to our customer service team within 14 days of receiving your order. Our dedicated team will guide you through the return process and provide you with all necessary instructions.
Return Shipping: The customer is responsible for covering return shipping costs, unless the return is a result of our error or a defective product. In such cases, we will provide you with a prepaid shipping label for your convenience.
Refund Process: Once we receive and inspect the returned item, we will notify you regarding the status of your refund. Refunds will be issued via the original payment method, and processing times may vary depending on your financial institution.
Exchanges: At this time, we do not facilitate product exchanges. If you require a different item, we kindly ask that you initiate a return as outlined above and place a new order for the desired product.
Please note that Choco Mushi reserves the right to update and modify our return policy as needed. We encourage our valued customers to review this information periodically for any updates. Should you have any specific questions or concerns, please don’t hesitate to reach out to our customer support team for further assistance.
